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Frequently Asked Questions
Got questions? We have answers. Everything you need to know before you go.
General Questions
We are a family-founded agency with decades of experience bridging cultures. We specialize in personalized itineraries that cater to multi-generational travel, ensuring comfort and adventure for all ages.
We offer both! You can join our scheduled small group tours for a social experience, or we can craft a fully private, bespoke itinerary for you and your companions.
Booking & Payments
To secure a booking, we require a 50% deposit. The remaining balance is due 30 days prior to your departure date. You can start the process by submitting an inquiry form on our website.
We accept all major credit cards, bank transfers, and secure online payment gateways. Prices are typically quoted in Philippine Pesos (PHP) or US Dollars (USD) depending on the package.
Yes, cancellations are possible subject to our refund policy. Generally, full refunds (minus admin fees) are available 60+ days before departure. Please refer to our Terms & Conditions page for the detailed cancellation schedule.
Flights
Our international packages often include roundtrip airfare, but we also offer "Land Arrangement Only" options if you prefer to book your own flights. Please check the "Inclusions" section of specific packages.
Yes, private airport transfers are standard in most of our packages to ensure a seamless arrival and departure experience.
Inquiry Process
You may submit an inquiry through our website inquiry form, email, or official social media channels.
Yes, sending an inquiry is completely free and does not require any payment.
Our team typically responds within 24–48 hours after receiving your inquiry.
Yes. If your preferred destination or travel date is not listed, we can create a customized itinerary based on your request.
No. An inquiry is not a confirmed booking. Confirmation happens only after payment and required documents are submitted.
Travel Documents
Local travel typically requires a valid government-issued ID and booking confirmation. Additional documents may be required for minors.
International travel generally requires a passport valid for at least six months, visa (if applicable), airline tickets, hotel bookings, and other supporting documents.
Yes! We assist with visa applications for destinations such as Japan, South Korea, USA, Schengen countries, and more. Approval is subject to embassy requirements.
Documents should be submitted after receiving your quotation and before booking confirmation to avoid delays.
Yes. All personal information and submitted documents are handled securely and treated with strict confidentiality.
Travel insurance is highly recommended for international trips. We can include insurance coverage in your package upon request.
Still have questions?
Can't find the answer you're looking for? Please contact our friendly team.
Contact Support